Provider FAQ
For Referral Partners, Providers, and Community Organizations
This page is designed for hospitals, EDs, primary care, behavioral health providers, probation/parole, shelters, and community partners.
Provider Frequently Asked Questions
This page is designed for hospitals, EDs, primary care, behavioral health providers, probation/parole, shelters, and community partners.
Emergent Mental Health Services is a Crisis-Lite, access-focused behavioral health clinic for adults. We provide non-emergency, short-term mental health support, stabilization, and care coordination for individuals who do not require inpatient or emergency psychiatric services.
We serve adults only (18+).
We do not serve children, adolescents, couples, or families.
Services may include:
- Crisis-Lite individual mental health support
- Skills-based and supportive groups
- Peer support
- Case management and resource coordination
- Medication management
- Telehealth services
- Transportation-supported access to care
Services are short-term and goal-focused, with an emphasis on stabilization and next-step planning.
“Crisis-Lite” means the client:
- Is experiencing distress, instability, or increased symptoms
- Does not require hospitalization, involuntary treatment, or emergency response
- Can safely engage in outpatient-level services
We are not a crisis stabilization unit, inpatient facility, or emergency department.
Services may be provided by:
- Licensed clinicians
- Psychiatric nurse practitioners
- Supervised counseling interns
- Peer support specialists
- Case managers
All services are delivered within scope of practice, supervision, and payer requirements.
No. We do not function as a long-term outpatient psychotherapy provider.
When ongoing therapy is indicated, we assist with referrals and warm hand-offs.
Yes. We accept AHCCCS, Medicare, TRICARE, and select private insurance plans.
Service availability may vary by payer and authorization requirements.
Same-day access may be available depending on staffing and service type.
We encourage referral partners to coordinate in advance when possible.
Yes. Non-emergency transportation support may be available for eligible clients to reduce access barriers.
Referrals may be made by:
- Phone
- Secure referral form
- Coordinated warm hand-off (when applicable)
Please contact our team for current referral pathways.
We are not appropriate for:
- Psychiatric emergencies
- Individuals requiring involuntary treatment
- Acute intoxication or withdrawal requiring medical monitoring
- Clients under 18
Couples or family therapy referrals
With appropriate consent, we can provide:
- Referral outcome updates
- Care coordination
- Transition planning to ongoing services