Emergent Mental Health Services (EMHS) is committed to providing Crisis-Lite, non-emergency outpatient mental health services in a manner that is respectful, inclusive, and free from unlawful discrimination.

We provide services and conduct our operations in accordance with applicable federal and state civil rights laws, including requirements under AHCCCS and other applicable payers.

Our Commitment

Emergent Mental Health Services does not discriminate in the provision of services, programs, or activities on the basis of:

• Race
• Color
• National origin
• Ancestry
• Sex (including pregnancy, sexual orientation, and gender identity)
• Age
• Disability
• Religion
• Veteran status
• Genetic information
• Any other status protected by applicable law

All individuals seeking services are treated with dignity, respect, and fairness, consistent with our scope of practice and service model.

Access to Services & Reasonable Accommodations

EMHS is committed to providing reasonable accommodations to individuals with disabilities, in accordance with applicable law, to support access to our services. This may include:

• Reasonable modifications to policies or procedures
• Communication assistance when available and appropriate
• Telehealth options, when clinically appropriate and within scope

Accommodations are provided when feasible and appropriate, and do not require EMHS to fundamentally alter the nature of its services or exceed its Crisis-Lite scope.

Scope of Services Disclaimer

Emergent Mental Health Services provides Crisis-Lite, non-emergency outpatient services only.
This nondiscrimination policy does not require EMHS to:

• Provide services outside its licensed scope
• Provide emergency, inpatient, or long-term psychotherapy services
• Guarantee acceptance into any specific program or service
• Provide services when clinical appropriateness, safety, capacity, or regulatory requirements cannot be met

Service availability is based on clinical appropriateness, capacity, payer requirements, and regulatory standards, applied consistently and without discrimination.

Respectful Environment

Our staff and providers are trained to work with individuals from diverse cultural, social, and economic backgrounds. EMHS strives to maintain a welcoming, respectful, and professional environment for all clients, visitors, and partners.

Disruptive, threatening, or unsafe behavior may result in limitations or termination of services, consistent with EMHS policies and applicable law.

Your Rights & Concerns

If you believe you have experienced discrimination in the delivery of services, or have concerns related to this policy, you may contact us to discuss your concern.

Concerns will be reviewed promptly and fairly, consistent with EMHS policies and applicable law.

Language Access & Interpreter Services

Emergent Mental Health Services (EMHS) provides language assistance services to individuals with Limited English Proficiency (LEP), free of charge, when required by applicable law and when reasonably available.

Language assistance services may include:

• Qualified interpreter services (including remote or telephonic interpretation)
• Translation of vital documents, when required and available
• Assistance to support effective communication during services

Language assistance is provided upon request and when clinically appropriate, subject to availability and operational capacity.

Interpreter Use & Limitations

EMHS strives to use qualified interpreters whenever language assistance is provided. Clients are not required to provide their own interpreter.

However:

• Family members, friends, or accompanying individuals may be used only at the client’s request and when appropriate, except in emergency or safety-related situations
• Minors are not used as interpreters except in rare circumstances permitted by law
• Interpreter services may be provided via telephonic or video platforms, particularly for telehealth services

Interpreter services do not alter the scope, duration, or nature of EMHS’s Crisis-Lite, non-emergency outpatient services.

No Denial of Services Based on Language

EMHS does not deny services solely due to language preference or Limited English Proficiency.
Service availability remains subject to:

• Clinical appropriateness
• Safety considerations
• Licensing and regulatory requirements
• Capacity and operational limitations

These factors are applied consistently and without discrimination.

How to Request Language Assistance

Clients or prospective clients may request language assistance by contacting EMHS prior to or during services. Requests will be addressed as promptly as possible.

Legal & Scope Clarification

Language assistance and interpreter services are provided in compliance with applicable federal and state civil rights laws, including AHCCCS requirements.
This policy does not require EMHS to provide services outside its licensed scope, guarantee interpreter availability for all languages, or delay clinically necessary services when interpreter services are not immediately available.