1. What kind of services do you provide?

Emergent Mental Health Services provides Crisis-Lite, short-term mental health support for adults. Our services are designed to help individuals stabilize, reduce distress, and identify next steps for care.

Services may include:

• Crisis-Lite individual mental health support
• Skills-based and supportive group services
• Peer support
• Case management and resource coordination
• Medication management
• Telehealth services
• Transportation-supported access to care

Our focus is on immediate needs, coping strategies, and connection to ongoing supports when appropriate.

2. What does “Crisis-Lite” mean?

“Crisis-Lite” means we provide non-emergency, access-focused mental health care for people who are feeling overwhelmed, distressed, or stuck—but who do not require inpatient hospitalization or emergency services.

We are not an emergency department or crisis stabilization unit.
If you are in immediate danger, please call 911 or 988.

3. Do you provide traditional long-term therapy?

No. Our services are not designed to replace long-term outpatient psychotherapy.

Some services may involve counseling or therapeutic support, but our primary focus is short-term stabilization, skill-building, and care coordination. When ongoing therapy is needed, we help connect clients to appropriate long-term providers.

4. Who do you serve?

We provide services for adults only (18+).

We do not provide services for:

• Children or adolescents
• Couples
• Families

Our clinic is designed specifically for individual adult services.

5. Do you offer couples or family therapy?

No. Emergent Mental Health Services does not provide couples therapy, family therapy, or relationship counseling.

All services are individual adult services only, including group services that focus on skills and support—not family or couples therapy.

6. Can a family member or partner attend services with me?

Services are designed for individual adult participation. In limited situations, a support person may be involved only when clinically appropriate and approved in advance. This does not constitute family or couples therapy.

Getting Started

7. How do I get started or book services?

You can get started by:

• Scheduling online through our website
• Calling our office directly

Our team will help determine which services are appropriate and guide you through next steps.

8. Can I be seen the same day?

Same-day access may be available depending on staffing and service type. Scheduling ahead of time is encouraged whenever possible to reduce wait times.

9. What should I expect during my first visit?

Your first visit focuses on:

• Understanding your current concerns
• Identifying immediate needs and stressors
• Determining appropriate Crisis-Lite services
• Discussing next steps and referrals if needed

This visit is not an emergency evaluation and does not involve inpatient admission decisions.

Providers & Care Team

10. Who will I be working with?

Depending on your needs, services may be provided by:

• Licensed clinicians
• Psychiatric nurse practitioners
• Supervised counseling interns
• Peer support specialists
• Case managers

All services are delivered within each provider’s scope of practice and supervision requirements.

11. Are counseling interns or peer support specialists licensed therapists?

No. Counseling interns and peer support specialists are not licensed therapists. They provide skills-based support, education, and care coordination under supervision. Not all services provided constitute psychotherapy.

12. Do you diagnose mental health conditions?

Some services may involve screening or assessment, but our clinic does not function as a comprehensive diagnostic evaluation center. When formal diagnosis or specialized assessment is needed, we help connect clients to appropriate providers.

Insurance, Payment & Access

13. Do you accept insurance?

Yes. We accept:

• AHCCCS (Arizona Medicaid)
• Medicare
• TRICARE
• Select private insurance plans

Coverage varies by service. Our staff can help verify benefits and explain options.

14. What if I don’t have insurance?

Self-pay options may be available. Case management services may also help connect clients to community resources or coverage options when appropriate.

15. Can you help me apply for AHCCCS or benefits?

We do not process AHCCCS eligibility applications directly, but case management and referrals may help connect you to agencies that assist with benefits and coverage.

Telehealth & Transportation

16. Do you offer telehealth services?

Yes. We offer telehealth services for Arizona residents when clinically appropriate. Services are provided through secure video or phone sessions.

Telehealth is not intended for emergency situations and may not be appropriate for all needs.

17. Do you provide transportation?

Yes. We offer non-emergency transportation support for eligible clients to help reduce barriers to accessing care. Transportation availability depends on scheduling and service type.

18. What happens if I miss an appointment or transportation pickup?

Missed appointments or transportation may limit future availability. Please contact us as soon as possible if you need to cancel or reschedule.

Privacy & Rights

19. Is my information kept confidential?

Yes. We protect your information in accordance with HIPAA and state privacy laws. A full Notice of Privacy Practices is provided to clients receiving services.

20. Do you offer services in languages other than English?

Yes. Free language assistance and interpreter services are available for individuals with limited English proficiency and for individuals who are deaf or hard of hearing. Please let us know if you need language assistance.

Contact Us

21. How can I contact you for more information?

📞 Phone: 623-278-4610
📧 Email: info@emhsvcs.com
You may also use our website contact form, and a team member will respond.