Right to Access Services

You have the right to receive services that are appropriate to your needs and aligned with our Crisis-Lite, short-term, access-focused model of care. Services are provided in a safe, supportive, and professional environment.

Right to Informed Participation

You have the right to receive clear information about the services offered, including the nature of support, expected goals, and any known risks or limitations. You may ask questions at any time and are encouraged to participate in decisions related to your care.

Right to Confidentiality

Your personal health information is protected in accordance with applicable federal and state laws, including HIPAA. Information is shared only with your authorization or as required by law. You have the right to request access to your records and request corrections when appropriate.

Right to Respect and Nondiscrimination

You will be treated with dignity, courtesy, and respect at all times. Services are provided without discrimination based on race, color, national origin, age, disability, religion, sex, gender identity, or sexual orientation.

Right to Refuse or Discontinue Services

You have the right to refuse or discontinue services at any time. If you choose to do so, staff may discuss alternative options, referrals, or next steps to support continuity of care.

Right to Participate in Care Planning

You have the right to participate in developing goals and planning next steps related to your services, within the scope of our Crisis-Lite model.

Right to a Safe and Accessible Setting

You have the right to receive services in an environment that prioritizes safety and well-being.
Reasonable accommodations are available for individuals with disabilities upon request.

Language Access Rights

Language assistance services, including interpreters, are available at no cost upon request.

Accessibility, Accommodations & Grievances

Emergent Mental Health Services is committed to providing accessible, nondiscriminatory services in accordance with applicable laws, including the Americans with Disabilities Act (ADA). Reasonable accommodations and language assistance services, including interpreters, are available at no cost upon request.

Clients who believe their accessibility needs were not adequately addressed, or who have concerns related to accommodations, services, or communication access, have the right to file a complaint or grievance. Filing a grievance will not affect access to services and retaliation is prohibited.

Concerns may be submitted to:

• Emergent Mental Health Services
• The client’s AHCCCS Health Plan
• AHCCCS directly

Assistance is available to help clients request accommodations or file grievances.