Privacy Policy & NPP
PRIVACY POLICY
Emergent Mental Health Services LLC (“EMHS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or communicate with us electronically.
This Privacy Policy applies to website use and general communications only.
It does not replace or substitute our Notice of Privacy Practices, which governs how Protected Health Information (PHI) is used and disclosed under HIPAA. Individuals who receive services will receive a separate HIPAA Notice of Privacy Practices as required by law.
Information We Collect
- Personal Information
When you submit forms, request information, or contact us through our website, we may collect:
- Name
- Email address
- Phone number
- Limited demographic or referral information voluntarily provided
- Health-Related Information
If you choose to submit health-related information electronically, it may be considered Protected Health Information (PHI). PHI is handled in accordance with applicable privacy laws, including HIPAA, and governed by our Notice of Privacy Practices once you become a client.
- Website & Technical Data
We may automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Pages visited and usage patterns
This data is used to improve website performance and user experience.
How We Use Information
We may use collected information to:
- Respond to inquiries or referral requests
- Schedule or coordinate services
- Provide operational or administrative support
- Improve website functionality and service delivery
- Comply with legal, regulatory, and contractual requirements
Services Scope Disclosure (Crisis-Lite Alignment)
Emergent Mental Health Services provides Crisis-Lite, access-focused behavioral health services, which may include:
- Short-term individual support
- Skills-based and supportive group services
- Peer support services
- Case management
- Medication management
- Referral coordination and follow-up
Not all services constitute psychotherapy, and services may vary by provider role, licensure, and clinical appropriateness.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure.
No system can guarantee absolute security, and electronic communications may carry inherent risk.
Information Sharing
We do not sell or rent personal information.
We may share information:
- With your authorization
- For treatment, payment, or healthcare operations
- With vendors or service providers performing functions on our behalf
- As required by law or regulation
Where applicable, vendors operate under HIPAA-compliant Business Associate Agreements.
Cookies & Third-Party Tools
Our website may use cookies, analytics tools, and third-party platforms to improve functionality.
You may control cookie settings through your browser. We do not control third-party privacy practices.
Your Choices
You may:
- Opt out of non-essential communications
- Request clarification regarding information practices
- Limit information voluntarily submitted through the website
Client Rights & Grievances
Clients have the right to file complaints or grievances regarding services, privacy practices, or treatment experiences. Filing a grievance will not affect access to services. Clients may submit concerns to Emergent Mental Health Services, their AHCCCS Health Plan, or AHCCCS directly. Language assistance services, including interpreters, and reasonable accommodations are available at no cost upon request.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
Where required by law, additional notice will be provided.
Contact Details
Emergent Mental Health Services LLC
Drop Us a Line
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