Frequently Asked Question
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Frequently Asked Questions (FAQs) About Our Counseling Services:
What types of counseling services do you offer?
We offer a wide range of counseling services, including individual therapy, group therapy, and telehealth sessions. Our services address various mental health concerns such as anxiety, depression, trauma, stress management, and more.
How do I schedule a counseling session?
You can easily schedule a session by contacting us via phone, email, or through our website’s appointment request form. Once we receive your request, we will match you with the appropriate counselor and confirm your session details.
Are the counseling sessions conducted in-person or online?
Currently, we primarily offer telehealth counseling services, allowing you to attend sessions from the comfort of your home. In the future, we may expand to include in-person services as well.
What can I expect during my first counseling session?
Your first session will focus on understanding your concerns and setting goals for therapy. Prior to your initial session, you will receive intake forms that must be completed through our HIPAA-secure online patient portal. These forms gather important background information, ensuring your counselor has all the necessary details to provide the best care.
How long does each counseling session last?
Sessions typically last between 50 to 60 minutes. However, the duration may vary depending on the type of therapy and individual needs.
How often should I attend counseling sessions?
The frequency of sessions depends on your unique needs and the treatment plan developed with your counselor. Most clients begin with weekly or bi-weekly sessions and adjust the frequency as progress is made.
Do you accept insurance, and what are my payment options?
Yes, we accept a variety of insurance plans. We also offer flexible payment options for those without insurance, including self-pay rates. For more details, please visit our “Payment Options & Client Information” page or contact us directly for assistance.
Can I choose my counselor?
While we take into account your preferences and needs when matching you with a counselor, our team will recommend the best fit based on your specific concerns and treatment goals.
Is counseling confidential?
Yes, all counseling services are confidential. We are committed to maintaining the privacy and security of your personal information in accordance with HIPAA guidelines.
What if I need to cancel or reschedule a session?
If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid any cancellation fees. You can contact us via phone or email to make changes to your appointment.
Do you offer counseling for specific issues like trauma or addiction?
Yes, we have counselors who specialize in various areas, including trauma, substance abuse, anxiety, depression, and more. Please reach out to us to learn more about how we can support your specific needs.
What if I’m unsure about starting counseling?
It’s completely normal to feel unsure. We encourage you to schedule an initial consultation to discuss any questions or concerns you may have. This will help you determine if counseling is the right fit for you at this time.
How do I complete the intake process before my first session?
Before your first session, you will be required to complete intake forms, which will be sent to you via our HIPAA-secure online patient portal. These forms are crucial in providing background information for your counselor and should be filled out prior to your initial visit.